Questions, answered

Most orders leave with the next Japan haul, typically about one month after checkout. After we receive your pre-order we buy in Japan, fly the haul to Canada, then deliver locally. That is ships-in-one-month — not next-day local stock.

A pre-order means you pay once at checkout to reserve the item on the next haul. We then buy it in Japan. It is not a monthly subscription. There is no auto-charge the following month unless you place another order.

Yes. You may cancel within one day (24 hours) of placing the order for a full refund. Email info@japjapvan.com with your order number. After 24 hours, cancellation is not guaranteed. If the haul is already packed or shipped, the refund policy applies.

Listed prices are meant to include our shipping into Vancouver. Canadian GST/PST and any brokerage or duties depend on the shipment and checkout settings. The amount due appears at checkout. See also our shipping and refund policies in the footer.

Sealed, unused items may be eligible if they come back in original condition. Opened skincare, haircare, contact lenses, and food typically cannot be resold, so those returns are limited. Read the refund policy linked in the footer before you order, or contact us with the order number.

Checkout runs on Shopify. You can pay with major cards and Shop Pay when those options are enabled for the store. The exact list is shown on the payment step — we do not take payment over email or Instagram.

japjapvan is a daigou shop: after we receive your pre-order we buy authentic Japanese skincare and daily essentials in Japan, check them, and pack them for Canada. We do not sell substitutes labelled as Japanese products.

Primary delivery is Metro Vancouver and British Columbia. Other Canadian addresses may be possible — ask before you order so we can confirm the haul route and any extra time.

When the Canada last-mile leg starts you will get Shopify’s shipping notification with tracking, if the carrier provides it. You can also open Orders from the account icon. Tracking will not appear the day you pay, because the haul still has to leave Japan.

This is a cross-border daigou model, not a Vancouver retail stockroom. Catalog drops can refresh about every two weeks; your box still travels with the monthly haul. That is how we keep authenticity and the products you actually used in Japan.